At the time of making an appointment, we will perform a ‘Pre-Appointment Screening’, for the purpose of determining if you have any COVID-19 symptoms before arriving at our office.
At the front entrance, we’ve added a ‘Patient Protection Station’, which includes hand sanitizer and face masks for your use. After each appointment, we will clean, disinfect and sterilize the operatory, instruments and all surfaces.
We will ask you to wait in your vehicles or outside the office until we text or call you for your appointment. At our reception desks, we’ve installed plexiglass barriers and placed ‘Stand Here’ markers on the ground away from the desk to encourage physical distancing.
In our waiting room, we’ll leave the minimum number of chairs for seating and ensure they are placed 2 metres (6 feet) apart. Our staff members will wipe down all surfaces with an approved surface cleaner as well.
If at any time, you feel unsure of the new protocols, feel free to ask our staff about the proper procedures. We will also post signs in specific areas to help guide you through the new process.
In addition to these new protocols, our staff will continuously self-monitor for any symptoms (fever with either cough or sore throat, or muscle aches) they may experience and will quarantine for the mandatory 14 days in the event they are ill.
As we continue to monitor the above protocols to ensure effectiveness, we will keep you updated with any changes. If any of these protocols change and we need to reschedule your care at any time, we will contact you directly. Please monitor your emails or our website for additional Public Health information.
In the meantime, if you have an urgent need please reach out to us via phone. Please note that our hours may fluctuate as we adapt our schedule for the new safety protocols and patient demand.